1 hour ticket response
Prompt assistance is our key objective and that’s why we’ve got a team of trained customer service technicians who are ready to offer a prompt response to any question that you could have. Just submit your tech support ticket from your Control Panel and we’ll reply within 60 minutes in the worst case scenario. As a matter of fact, we strive hard and aim for a 20–minute client support ticket response time.
A Top–Quality Support Service
Each member of our support staff has many years of experience in the website hosting market and the vast majority of them have worked for us for at least 5 years. They all are ready to reply to all your inquiries in the most professional manner possible.
An Intuitive Help Center Section
Included in the Control Panel is an easy–to–navigate Help section, which offers you different information sources. You can browse through a regularly updated knowledgebase featuring web hosting account administration articles and website administration articles, watch our step–by–step video tutorials or have a gaze at our F.A.Q. repository.