Customer Support Channels
A 1–Hour Support Ticket Response Time Guarantee
We provide a sixty–minute response time warranty for each support ticket or email that you send to our client care staff. We’ll rapidly respond to all the general questions and forward right away the case to our sysadmins in case any further assistance is required. If you order our Administration Services package, we will perform any of the included server management services at a time that has been agreed upon upfront.
A Premium–Quality Support Service
If you need assistance using the Control Panel or with any of the applications that we’ve pre–installed on the dedicated web hosting server for you, don’t hesitate to reach our help desk support team at any moment through the ticketing system. Plus, in case you need help managing your dedicated web hosting server, you can make use of the Administration Services package, that includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting procedures, data backup disk storage space, etcetera.
An Intuitive Help Section
Each Linux dedicated servers hosting package comes with our free–of–charge Control Panel, which features a comprehensive knowledge base plus a selection of educational video tutorials. Whenever you need help working with the Control Panel, just hit the Help or Videos buttons located in the top right corner.