A live chat is a real-time way of communication between a hosting provider's support team and its customers. It is an efficient method to receive some info about the website hosting services or get some issue resolved as you are talking to a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the low chance of errors at the time you exchange info such as usernames or domain names, the faster response time because the communication is real-time and the fact that you do not have to stay on the chat all the time - you'll be able to do something else entirely while the representative investigates the issue involved. Also, you are able to become a part of a live chat room from any computer that is connected to the world wide web, avoiding the phone costs that you'll have to pay if you're calling to a different country.

Live Chat Support in Website Hosting

As a part of the support services that we provide for our website hosting, you'll find live chat support that is available 24/7, even on holidays. You are able to contact us no matter if you already own an account or not, since we can support you with all sorts of things, ranging from providing you with common information regarding our solutions if you are not a client yet and you are thinking about obtaining one of the plans, to assisting you with installing an email account in an e-mail client. Part of the problems are more complicated and time-consuming, and you will need to use the ticketing system that is built-in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on the live chat for quite a lot of things.

Live Chat Support in Semi-dedicated Hosting

We have a live chat service that is designed for all our future and current customers. If you're searching for a new hosting account, you're able to chat in real time to one of our agents and receive more info about our semi-dedicated hosting in order to pick the optimal package for your sites. If you already own an account with us, we'll support you in a very timely manner with general, billing and first-level techmatters. Even though in certain cases you will need to open a support ticket because there're situations that can't be resolved through a live chat, we'll be able to help you with numerous standard tasks, for example installing an email account in an e-mail client or redirecting one domain name to another. As a result, you'll enjoy prompt support and you will save a long time.